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Modernize and Enhance the Bereavement Process

MHA's nanaBEREAVEMENT solution introduces a more efficient and personalized approach to bereavement communication by replacing traditional letters with text messages. This not only enhances support through tailored messages based on risk assessment but also yields cost savings by streamlining the communication process.

The nanaBEREAVEMENT module operates by replacing traditional bereavement letters sent through the EMR system with personalized text messages. It leverages a risk assessment score for each bereavement contact to tailor the content of the text messages, ensuring a more individualized and supportive communication approach.

nanaBEREAVEMENT is designed to streamline the bereavement communication process, contributing to cost savings by eliminating expensive processes associated with letter generation and sending. Overall, our nanaBEREAVEMENT solution provides a more efficient and cost-effective solution for managing bereavement communications.

Discover The Power of nanabereavement [PDF]

Healthcare Certifications and Compliance

nana bereavement and ACHC product certification logos

nanaBEREAVEMENT is ACHC Certified

nanaBEREAVEMENT, a hospice bereavement support tool, is ACHC certified, meeting strict standards in areas like administration, operations, care provision, and quality management. This certification ensures compliance and highlights nanaBEREAVEMENT's commitment to providing high-quality, tech-enabled support for hospice agencies.

Bereavement Support Tool - Hospice

Learn more about ACHC Certification

“Even though death is inevitable for hospice patients, dealing with loss can be difficult for their loved ones. MHA's nanaBEREAVEMENT technological solution transforms bereavement support, making it easier for hospices to streamline communication processes and reduce costs. Earning ACHC’s prestigious Product Certification recognizes a higher commitment to quality, effective services.”

Susan Mills

ACHC Senior Program Director

nanaBEREAVEMENT Implement Text-Based Messaging to Replace Antiquated Bereavement Support Processes

Bereavement Support Through Text Messaging

Transition from outdated letters to text messaging for bereavement support, enabling faster, more personalized outreach. This modern approach ensures timely, compassionate assistance, streamlining support during difficult times.

Tailored Bereavement Support for Hospice

Provide customized & personalized bereavement support through text messages tailored to each hospice branch. With resources like grief counseling and support groups, this solution offers compassionate, personalized care to meet the unique needs of grieving families.

nanaBEREAVEMENT Configuration with Personalized Text Messages
nanaBEREAVEMENT Contact Response Positive Feedback

Feedback and Visibility for Your Care Team

Boost team morale by sharing positive feedback. Patients can respond via text to ask questions, seek support, or express gratitude—something letters can't offer. This enables your team to quickly identify those needing extra support and provide timely, compassionate care.

Bereavement Contact

“Thank you for reaching out. I am doing quite well. Mom was 97 and had serious dementia, so for me and my sisters, her passing was very sad but also a relief. We thank your agency for the excellent and compassionate care that you gave our mother. Your staff helped our mother so much, and in turn you helped our family. Thank you very much.”

Bereavement Contact

Comforting Feedback from nanaBEREAVEMENT

Bereavement Contact

“Thank you for your kind words and thoughts. Your staff took such great care of my stepmom and were so kind and supportive to my dad. Dad and I still talk about the kindness and caring often.”

Bereavement Contact

Comforting Feedback from nanaBEREAVEMENT

Bereavement Contact

“I have wanted to write a note thanking your staff for their kindness and professionalism. I know Dan was not the easiest of patients. He is where he wanted to be, and we will celebrate that next week.”

Bereavement Contact

Comforting Feedback from nanaBEREAVEMENT

Bereavement Contact

“Thank you for your kind words and thoughts.  Your staff took such great care of my stepmom and were so kind and supportive to my dad. Dad and I still talk about the kindness and caring often.”

Bereavement Contact

Comforting Feedback from nanaBEREAVEMENT

Bereavement Contact

Thank you, John and I were able to be together for 33 years!… They let me get into bed with him and he passed so peacefully and I couldn’t believe how the fountains, then went into colors... it felt like John was just lifted up to heaven.”

Bereavement Contact

Comforting Feedback from nanaBEREAVEMENT

Bereavement Contact

“I want to thank all of your staff and Chaplain Mark for everything you did for Bob and myself. I am so appreciative. I will always recommend your Hospice Services.”

Bereavement Contact

Comforting Feedback from nanaBEREAVEMENT

Bereavement Contact

Thank you so much! Very thoughtful...Thank you for your kind words. This was my son and the memories are bittersweet. Your help and kindness made all the difference.

Bereavement Contact

Comforting Feedback from nanaBEREAVEMENT

Efficient, Cost-Saving Bereavement Support

MHA's nanaBEREAVEMENT solution modernizes bereavement care with automated, customized & personalized text messaging, enhancing communication and reducing costs by over 50% compared to traditional methods.

nanaBEREAVEMENT Trad Vs Text Savings

Modernized Outreach

Transform your bereavement support with our innovative solution. Replace outdated letters with personalized, text-based communication tailored to each individual's needs using a risk assessment score. Enhance the care experience for families with customized, meaningful outreach.

Learn More About Hospice Bereavement

Scott Beard

"nanaBEREAVEMENT, the latest addition to the MHA patient communication platform, is revolutionizing traditional hospice care support. This innovative solution transitions from letters to personalized, text-based support, offering immediate comfort to the grieving. It delivers customized care, respecting each individual's journey, while also enhancing support levels and introducing cost efficiencies. nanaBEREAVEMENT epitomizes our commitment to improving care through technology."

Scott Beard

Chief Strategy Officer, Maxwell Healthcare Associates

Additional Resources