Revolutionizing Caregiver Engagement: The Levo Approach
Author: Maxwell Healthcare Associates
Posted: July 30, 2024
In the demanding landscape of post-acute care, where compassion meets the challenges of long hours and emotional stress, the retention of caregivers is a critical issue. One of the main problems the post-acute industry is facing is clinician turnover. Being a caregiver in this sector comes with several challenges and is personalized to the individual. Clinicians get burnt out with their work due to demanding hours and large workloads. These caregivers often feel like their work is going unnoticed, or the emotional or physical stress is too daunting for them to keep working. The real problem associated with these issues is the engagement level between agency managers and the frontline clinicians.
Recognizing this lack of engagement between agencies and their clinicians, Levo has emerged as a beacon of innovation within the industry, pioneering a transformative approach to caregiver engagement, motivating staff, supporting success, and identifying turnover risk, overall minimizing staff turnover. The transformative approach Levo provides promises to reshape how healthcare agencies support their frontline workers, leading to a more engaged team, ultimately driving agencies toward growing success in both patient and clinician outcomes.
Understanding the Challenge of High Turnover Rates in Post-Acute
Post-acute care agencies often grapple with high turnover rates and burnout among caregivers. The relentless demands of the job, coupled with physical and emotional strain, can lead to dissatisfaction and ultimately, heightened turnover among caregivers. The long hours, constant patient visits, and the feeling of not being heard for their work are the main causes of burnout and retention. This not only impacts the quality of care the patients receive, but also adds significant operational and financial burden to healthcare agencies. When a clinician is starting to get burnt out, they might start missing visits, incorrectly documenting care plans, or simply not providing care at the top of their license; ultimately leading to untimely and dissatisfactory care of patients. When clinicians decide to turnover, this also leads to financial strains on home health and hospice agencies. On average, replacing a single clinician incurs costs between $30,000 to $40,000, with an additional revenue loss of over $500,0001. The consequences of clinician turnover are immense. That’s why it’s important to tackle the prelatists source, taking steps to ensure satisfaction and appreciation of staff through check-ins, incentives, and general cultural initiatives.
The Levo Solution
At the heart of Levo's mission is a deep commitment to listening to and understanding caregivers. Their innovative product revolves around engaging employees through short surveys and personalized follow-ups. This proactive approach allows caregivers to express their thoughts and feelings daily, serving as a crucial mechanism for them to 'raise their hands' when they are not feeling their best or are beginning to experience burnout. Levo also contains a data-driven dashboard, where management can look at the real-time updates of clinicians and how they are feeling. Consistently viewing this data allows agencies to identify employees who might be “at risk” for turnover and enables managers to direct their attention appropriately. Regardless of the specific case, Levo is designed to listen to the clinicians who need attention the most.
How Levo Keeps Clinicians Engaged
The process is straightforward yet powerful. Caregivers receive daily or periodic surveys via their mobile phones or work devices that prompt them to share their current state of mind, challenges they are facing, or any concerns they might have. With the mobile-friendly notifications, the clinician can either choose to respond if they are feeling good about their day and their work, or, if something is going on, they can respond accordingly. Management within an agency actively reviews and responds to these collected responses.
What sets Levo apart is its ability to leverage real-time insights from these surveys. By analyzing the data gathered, Levo identifies common sources of dissatisfaction or stress among caregivers. This data-driven approach enables healthcare agencies to make informed decisions and implement effective strategies to address issues promptly.
Moreover, the personalized follow-ups initiated by Levo facilitate a deeper connection between management and caregivers. This proactive outreach demonstrates a genuine commitment to the well-being of staff, fostering a supportive and responsive work environment. Caregivers feel heard and valued, which significantly enhances their job satisfaction and reduces the likelihood of burnout. By replacing guesswork with data-driven decision-making, Levo empowers healthcare agencies to implement targeted interventions that resonate with their staff. Whether it's adjusting schedules, providing additional support, or implementing new wellness initiatives, agencies can now take proactive steps to improve workplace satisfaction and retention.
The Impact - Levo's Approach
The impact of Levo's approach extends beyond mere retention rates. It transforms organizational culture by prioritizing caregiver well-being and fostering a resilient workforce. With reduced turnover and enhanced job satisfaction, healthcare agencies can deliver higher-quality care consistently, benefiting both caregivers and patients alike. As Levo continues to refine its platform and expand its reach within the post-acute care industry, the future looks promising. By staying true to its core values of empathy, innovation, and data-driven insights, Levo is not only transforming caregiver engagement but also setting a new standard for excellence in post-acute care.
Levo's commitment to listening, understanding, and empowering caregivers represents a significant leap forward in addressing the challenges of staff turnover and burnout. By tackling these challenges at their root, Levo empowers agencies to maintain and enhance their revenue cycles by mitigating losses due to staff turnover. This enables agencies to allocate their time and resources towards company growth rather than attrition. By nurturing a supportive environment where every voice is heard, Levo is paving the way for a more sustainable and compassionate future in post-acute care.
MHA Difference - Solution Partners
At MHA we are excited to be partnering with Levo to combat the issue of clinician burnout and staff turnover. By combining advanced analytics and engagement technology, we will continuously address and fix these issues to ensure better clinician engagement and ultimately better patient outcomes. To learn more, please visit www.maxwellhca.com or contact us at [email protected].
Resources:
1. American Medical Association. "How Much Physician Burnout Is Costing Your Organization." Accessed July 30, 2024. https://www.ama-assn.org/practice-management/physician-health/how-much-physician-burnout-costing-your-organization.