Beyond Alerts: NOTIFYnana’s Impact on Referrals
Author: Harper Dion
Posted: March 26, 2024
Medical care saw increased stress on hospital systems, workforce, and overall operations as admissions skyrocketed throughout the timeline of the COVID-19 lockdown. As patients and caregivers navigated this unprecedented time, the understanding and desire for essential post-acute hospice and home care increased in popularity and necessity. As society is coming out of the pandemic, the desire and interest in post-acute care is here to stay. As the aging population continues to grow, the demand for available, quality, post-acute services will only expand. Countless post-acute agencies are constantly battling limited resources, scrutiny, and operational responsibilities as they strive to provide care at the top-of-license to all patients in need. Agency success and overall volume is greatly decided by referral rates, and as more patients explore transfer into post-acute care, ensuring positive referral ratings and relationships with hospital systems is pivotal to intake new patients and succeed with quality care administration. While battling heightened scrutiny and striving to increase patient referrals and overall satisfaction, agencies need tools to increase accuracy and communication while compiling data to improve overall referral frequency. MHA’s NOTIFYnana provides a tech-enabled remedy to streamline care coordination, reduce missed visits, and improve patient satisfaction, all while collecting patient survey data to make feedback-driven decisions and increase the overall volume of referrals.
Deciding Factors of Referrals
In the dynamic landscape of post-acute care, referral decisions are shaped by a few key factors. The seamless integration of the care continuum and effective care coordination are essential considerations for healthcare providers. NOTIFYnana, with its innovative survey text system, contributes to this by providing real-time data on patient experiences after visits. This data not only aids in enhancing care coordination but also assists in ensuring a smooth transition for patients from acute care to post-acute care settings.
Harnessing NOTIFYnana for Quality Referrals
When identifying the next location in the care cycle, the patient's voice takes center stage in the referral decision-making process. NOTIFYnana facilitates the inclusion of patient and family preferences through its surveys, ensuring that the care provided aligns with the unique needs and values of everyone. With care continuum streamlined and patient and family opinions validated, the quality of care delivered by post-acute facilities stands as the final deciding factor in the referral process. NOTIFYnana systematically collects feedback, to help establish and maintain high-quality standards, ultimately strengthening the reputation of facilities with this data. Essentially, referral rates are decided by care quality, patient and family opinion, and overall ease of care continuum. With open communication and clear data collection, NOTIFYnana optimizes these facets of care, improving satisfaction and streamlining referrals.
An Overview of the Survey Text
The NOTIFYnana solution streamlines patient coordination and visit scheduling to remove common operational errors in the post-acute space. However, many times once errors have been removed, agencies must go a step further to increase referral rates and overall patient satisfaction. NOTIFYnana enables patient feedback through an instant survey text to improve the care experience and ultimately increase positive referrals.
The survey feature empowers agencies to gather valuable feedback by having patients rate their visits on a scale of 1 to 10. This straightforward yet impactful survey tool enables agencies to gauge patient satisfaction and obtain insights for areas of enhancement. NOTIFYnana efficiently compiles data, facilitating near-instant generation of key metrics such as positive feedback, or the overall Patient Engagement Score (PES). The PES serves as a metric for patient loyalty and satisfaction, valuable for referral sources and in-depth operational analysis. Through NOTIFYnana, the PES provides a smooth pathway towards enhancing patient satisfaction, HHCAHPS scores, and the overall agency rating. Application data is easily shareable with payors and other crucial entities, ensuring seamless communication across all operational aspects. Agencies that hold longstanding survey data from NOTIFYnana are empowered to clearly illustrate positive scores and overall feedback when approaching opportunities for new referrals.
The MHA Difference – Tech-Enabled Assistance with Increased Referrals
In the post-acute industry, agencies must find the most efficient ways to provide top-of-license, high-quality care with ever-limited resources available. While striving to provide patients with this essential care, agencies need tools to improve quality, increase referrals, and streamline success with each patient and their families. NOTIFYnana provides a tech-enabled solution to optimize scheduling and visit satisfaction during the appointment, furthermore, collecting valuable survey data to improve the agency and increase positive referral generation. At MHA, our leading strategic consultants bring experience from every facet of the post-acute industry, and truly understand the countless layers of success both in patient care and back-office operations. Our leading tech-enabled tools and consultants meet your agency where it's at, providing the resources and expertise to thrive amid the ever-changing landscape of post-acute care facilitation. If you're interested in learning more about NOTIFYnana, and how our tools pave the way to improved satisfaction and increased referrals, contact us at [email protected] or visit www.maxwellhca.com.