Enhancing Patient-Provider Communication in Home Health
Author: Cole Sorensen
Posted: February 4, 2025
Learn about MHA’s Tech-Enabled Tools [Schedule a Demo]
Maxwell Healthcare Associates (MHA) has long been a trusted partner for home health and hospice agencies, offering innovative tech-enabled solutions that streamline operations and improve patient care. At the heart of MHA’s approach is a commitment to enhancing patient-provider communication—an essential component for delivering quality, coordinated care.
For home health and hospice agencies, effective communication between patients and providers means more accurate, personalized care, increased patient satisfaction, and improved health outcomes. By integrating MHA's suite of tools, agencies can achieve seamless, effective communication that enhances the care experience for both patients and providers. Dive in as we share how MHA’s tech-enabled products bridge the gap of patient-provider communication in this blog.
Communication Challenges in Home Health Today
Post-acute care agencies face significant challenges in establishing and maintaining consistent communication with patients. Fragmented workflows, scheduling inefficiencies, and intake delays can hinder the flow of information, resulting in gaps in communication and delayed or missed care—all of which can have profound consequences for hospice and home health agencies’ ratings and referrals.
Without streamlined channels for updates and follow-ups, providers may miss key details about a patient’s status, leaving them in the dark about their plan of care. These issues affect not only patient satisfaction but also the quality and timeliness of care, creating risks for both the patient and the agency.
How MHA’s Solutions Enhance Patient-Provider Communication
Maxwell Healthcare Associates offers a range of tech-enabled solutions that directly address these communication challenges, enabling agencies to keep patients informed, engaged, and supported at every step of their care journey.
Caregiver Accelerator
Effective scheduling and clinician productivity are crucial for keeping patients at the forefront of care and minimizing missed appointments. MHA’s Caregiver Accelerator streamlines clinician scheduling and productivity, reducing gaps and preventing missed visits. Caregiver Accelerator provides comprehensive updates identifying over- and under-productive caregivers, allowing agency managers to make instant, data-driven decisions. With real-time data, intuitive interface, and customizable dashboards, agencies can effectively monitor productivity and identify areas where additional support or training may be needed to reach productivity goals.
Learn More About Caregiver Accelerator [PDF]
NOTIFYnana
NOTIFYnana is a powerful tool for enhancing patient-provider communication, designed to keep patients well-informed about the arrivals of their clinicians. Through text-based updates to patients, NOTIFYnana effectively minimizes missed visits and enhances the continuity of care. By keeping patients informed of upcoming visits and collecting care feedback, NOTIFYnana strengthens the provider-patient relationship, reduces no-show rates, and enables agencies to continuously improve the patient experience.
Learn More about NOTIFYnana [PDF]
nanaCONNECT
nanaCONNECT provides daily check-ins and remote monitoring to enhance patient-provider communication between visits. Patients can communicate their health status or any concerns to their care team, while providers can monitor patient progress and intervene if necessary. Through daily, tailored text messages to suit patients’ schedules, nanaCONNECT ensures patients receive timely check-ins. Patients can seamlessly express how they are feeling from a scale of 1 – 5 and provide care teams with real-time insights with a simple text reply. This daily touchpoint helps patients feel supported and allows providers to proactively monitor and respond to potential issues.
Learn More About nanaCONNECT [PDF]
nanaBEREAVEMENT
On the hospice side of post-acute care, nanaBEREAVEMENT serves as a more efficient and customizable approach to bereavement support by replacing traditional paper letters or post cards with text messages. The tool uses a risk assessment score for each bereavement contact to tailor the content of the text messages, providing a supportive, personalized approach to each individual. nanaBEREAVEMENT is designed to streamline the bereavement patient-provider communication process, as well as effectively eliminate the costs of traditional paper mailings.
Learn More About nanaBEREAVEMENT [PDF]
The Benefits of Integrating MHA’s Communication Solutions
The true power of MHA’s solutions comes from their integration, providing a comprehensive approach to patient-provider communication. With the integration of MHA’s ecosystem of tech-enabled solutions, a seamless flow of information engages patients and keeps them well-informed throughout their care journey:
- Consistent Updates and Reduced Bottlenecks: Integrated solutions enable intake information to flow seamlessly into scheduling and follow-up communications, minimizing the risk of missed details or miscommunication. Patients are kept in the loop, receiving timely updates about their visits and care plans.
- Personalized, Proactive Care: With MHA’s technology, agencies can maintain a proactive line of communication by checking in with patients daily and monitoring their status remotely. This approach ensures patients remain connected and supported, while providers can promptly address issues before they escalate.
- Increased Patient Satisfaction and Engagement: When patients feel informed and involved, they are more likely to trust their providers and follow care recommendations. MHA’s solutions make it easier for agencies to foster an environment of trust, communication, and satisfaction, ultimately strengthening the patient-provider relationship.
Real-World Success: MHA’s Impact on Patient Communication
As MHA’s tech-enabled solutions continue to grow, we are proud to announce our latest product stats. As of December 2024:
NOTIFYnana:
- Average patient engagement rate of 42.7%.
- Average patient satisfaction rating of Agency performance is 9.87 (scale of 10).
nanaBEREAVEMENT:
- Bereavement Contact opt-out rate of only 0.006%.
MHA and team are excited to share our latest stats for our communication-enhancing products and are eager to spread the power of our tools and services to agencies in need of enhancing patient-provider communication.
Leveraging MHA for Better Patient-Provider Communication
Home health and hospice agencies ready to improve patient-provider communication can easily get started with Maxwell HCA:
- Schedule an Assessment: MHA’s team will assess your agency’s communication challenges and identify solutions that best meet your needs.
- Develop a Customized Plan: Maxwell’s industry experts will find areas for optimization and help design a tailored plan which includes intake, scheduling, and patient engagement tools.
- Implement in Phases: Begin with solutions like scheduling optimization and NOTIFYnana, and as your agency’s communication needs evolve, expand to more solutions.
- Training and Ongoing Support: MHA provides hands-on training and resources to support a smooth care transition, ensuring that your team and patients experience seamless, effective communication.
The MHA Difference
Maxwell Healthcare Associates’ tech-enabled solutions offer home health agencies a powerful way to enhance patient-provider communication. By addressing key challenges in intake, scheduling, and ongoing engagement, Maxwell HCA empowers agencies to deliver more timely, consistent, and personalized care. In a healthcare environment where effective communication is essential, MHA’s integrated approach allows agencies to provide a better, more connected experience for patients and providers alike.
Ready to elevate your agency’s patient-provider communication? Reach out to our team at [email protected] or visit our website at www.maxwellhca.com for a personalized demo, and discover how our solutions can help you keep patients informed, engaged, and satisfied throughout their care journey.
